Oat Cleansing Balm.

"I loved how you could use it as a mask or a cleanser, how it felt so calming and soothing on the skin, got rid of multiple layers of water resistant SPF and makeup and disappeared like that without a trace. It was like the best Holy Grail cleansing balm. Then for reasons not only to The Inkey List, I thought we could do better, let's reformulate it, and as a result it split before you even got halfway through the product. It didn't cleanse as well as it used to. I found it a little bit irritating on the skin and it used to come out separated in such a gloopy mess. Really wasn't the Holy Grail product it used to be. It wasn't just me. So many of you guys said exactly the same thing, that you'd moved away from it because it just wasn't working."

"This product launched about six or seven years ago and became an instant bestseller. It was one of the bestselling products from the Inkey List. Just about everyone used it from celebrities to content creators, influencers to humble skincare consumers. We all used it and absolutely loved it. It was the absolute go-to cleanser for so many people around six years ago."

"The Inkey List reformulated and cheapened the ingredients they were using in the product and ruined what was an absolute gamechanging cleanser. People started complaining online that the product started separating, it didn't cleanse as well as before, and it was almost a little grainy on application. The brand never actually owned up to reformulating it, but thousands of people said this was a completely different cleanser. They tried to save a few pence or cents and ruined a perfectly good product."